An Intro of Sorts
January 16, 2009
Well, I suppose I have to start somewhere, and this seems like a fitting place. I’m sitting here watching Lord of War with my fience’ and future brother-in-law (wow, sounds wierd saying that!) and clicking away on my quasi-broken Dell netbook, the 910.
Well, that’s what it looks like. That is an official Dell press release photo, which they intelligently released in a flash slideshow, meaning that the person who wants to use it in their review or blog has to printscreen it to actually get a usable image. . .
Does it sound like I’m frustrated with Dell? If not, allow me to inform you that I most certainly am.
I ordered my 910 from Dell in September of last year. It was supposed to arrive in 2 days (paid extra for shipping) but it took 9. Oh, well, I blame DHL. All would have been great except that when it arrived, there was a critical Windows error. So I call Dell. They suggest reinstalling windows using the provided CD ROM.
Would be lovely if the 901 had a CD ROM drive. Or if any of the USB drives would work. They then revealed a super-secret auto-reset command, hold Delete, Function and f12.
Would have been lovely if the 910 had an f12 key. So, 2 hours later Dell decides to ship me a box to send the unit to their repair facility. I had wanted it rush delivered so I could bring my computer with my on a trip to Oregon I was taking with my family, but the repair would tear my new toy away from me for too long. Oh well, nothing to do about it. 2 weeks later my Dell comes back to me. . . without Windows installed at all.
Another 2 hours of tech support later they agree to send me a brand new computer. They assure me I will have it within 5 days. Well, 5 buisness days anyway. I was calculating that I would have the new (working) netbook by the second week of my college classes. That was the reason I got it to begin with, take a laptop to classes, coffee shops for homework and the like.
To make this long story short, my computer never shipped. I canceled the order in December and bought an MSI Wind. AFTER Dell cancelled my order (and I had purchased my Wind) they (Dell) informed me that there would be no refund, Dell only has a 21 day satisfaction guarentee. My exclimations and e-mails informing them that I had never recieved a working Dell to have anything to be satisfied with went entirely unanswred. I have never experienced worse customer service in my life.
I managed to jurry-rig a CD ROM drive to the obstinate machine and squeeze Windows into it’s meagre 15GB harddrive. It is glitchy and freezes every few seconds for one or two seconds.
The keyboard is pretty roomy, though.
